FAQs

There are different ways to access Censeo and the eligibility criteria depends on how you are accessing the service.

If you are using Censeo through an NHS service:

You must be aged over 18 and living in an area where Censeo is available through the NHS. Your local NHS service may have additional criteria in place for using the assessment, however this will be checked when you create an account.

If you are using Censeo as an individual:

You must be aged 18 or over and a resident in England, Wales or Scotland.

People under 18

Users must be over 18 to complete the assessment. This is because people that are under 18 need a specialist child or adolescents’ tailored assessment or advice.

People over 65

The Censeo assessment has been developed by mental healthcare professionals, primarily for adults aged up to 65. This is because people that are aged 65 or over would benefit from a more specialist assessment, that takes into account conditions and factors that can often affect older adults. However, anyone over 65 may complete the assessment as an individual and use the information provided for general understanding, to support further exploring of ways to improve their mental wellbeing.

In order to provide the best indication of conditions and recommendations for support, Censeo carries out an in-depth assessment. The assessment adapts to the answers you have already provided, asking further questions according to your responses. Because of this, the number of questions asked will not be the same for every user.

No, Censeo saves your answers immediately. If you close the assessment or lose internet connection at any point, you will be able to start the session again exactly where you left it. You can even start it on one device and then log in and continue on another device.

Yes, you will need to complete all the question sessions in the assessment. Censeo cannot create your mental health report if we don’t have all the information required.

No. Censeo’s recommendations should not be taken as a diagnosis and should not replace seeking professional medical advice.

Your answers will be saved indefinitely. We recommend you take as many breaks during the assessment as you feel you need. However, if it has been longer than four weeks since you paused your assessment, we do recommend you begin again, so that your answers are as accurate as possible. Some mental health symptoms change over time and you may want to answer previous questions differently.

The Censeo assessment is a ‘web platform’ rather than a ‘native app’. This means that you don’t have to download anything onto your device.

A web platform is effectively a website and therefore can only be used when connected to the internet (as opposed to native apps, which can be used offline). Don’t worry if you lose your connection mid-use – your progress is automatically saved.

You can access the Censeo assessment on any device that connects to the internet. As your answers are saved, you can even swap devices at any point.

We would recommend that you complete the assessment yourself to get the full benefit of the service. Mental health symptoms and experiences are unique to you. Having someone else complete the assessment can reduce the accuracy of the observations and recommendations.

Censeo is not a crisis service and the assessment is not monitored. If you are in the UK and need urgent support with your mental health, call Samaritans on 116123 or NHS 111. If you are in immediate danger, call the emergency services on 999.

If you are outside of the UK, call your local emergency services or visit Global Mental Health Resources : CheckPoint (checkpointorg.com) for global crisis support options.

Every measure has been taken to make Censeo as safe as possible. The observations and recommendations in the mental health report are not intended to replace a medical diagnosis and should be used to support further investigation.

Your personal information and the responses you give during the online assessment will be stored on our secure UK servers. More information about how we manage and store data can be found in our [Privacy Policy].

Your medical information will be kept strictly confidential and will not be shared with anyone without your prior consent.

If you are using Censeo as a private user, your information will never be shared with anyone.

If you have been referred to Censeo by your healthcare provider, your information will be shared only with them, through secure systems.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research, statistical purposes or to inform product improvements in these situations we may use this information indefinitely without further notice to you.